Returns & Exchanges:

Our policy lasts for 7 days. If 7 days have gone by since you receive item, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The cost of return shipping is the responsibility of the customer and will be deducted from the refund amount.

Refunds :

Once we receive and inspect the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

The refund will only be made after providing proof of product return. The refund may be issued as a credit or voucher that you can use for future purchases with your agreement.

Late or Missing Refunds (if applicable): If you haven’t received your refund yet, please check your bank account again and then contact us with proof.

Warranty :

In case of non-compliance of a sold product, it can be returned, exchanged, or refunded with proper justification and prior agreement from www.artistesmaroc.com. All claims, exchange requests, or refund requests must be made by email within seven(7) days after receiving the delivery. Any claim not made in accordance with the rules defined above and within the specified deadlines will not be considered and will release www.artistesmaroc.com from any liability to the customer.

Sale Items :

Only regular-priced items can be refunded. Sale items, promotional items, or gifts are non-refundable.

Order Validation :

Placing an order on the website www.artistesmaroc.com implies adherence to these General Terms and Conditions of Sale. Any order confirmation implies your full and unconditional acceptance of these general terms and conditions of sale, without exception or reservation, and your acceptance to receive newsletters and SMS messages, if applicable, for marketing campaigns. All data provided and the recorded confirmation will serve as proof of the transaction. You declare that you have full knowledge of these terms. A summary of your order information will be sent to you via the email address provided during the order confirmation. www.artistesmaroc.com reserves the right not to register or confirm an order for any reason, particularly in cases of supply problems or difficulties with the received order, or in the case of a suspicious order.

Payment of Orders :

Orders are payable in US dollars, and payment for your purchases is made by credit card.

Cancellations :

accepted

A cancellation can be requested within: 2 days after the purchase.

Shipping policy

Delivery: Products are delivered to the shipping address provided by the customer during the ordering process. All our products are checked and delivered in perfect condition. Delivery is free of charge. In case of shipping delays, an email will be sent to inform you of any potential impact on the indicated delivery time.

We decline any responsibility for non-delivery in cases of force majeure (accidents, outages, inclement weather, strikes) or in cases of carrier liability.

We ship within 3 to 4 weeks, with delivery services with moroccan post and tracking number is provided.