Is a certificate of authenticity provided with the art painting?
All our paintings are signed by the artist.
Is the product available? Can I order a similar one?
Unfortunately, art paintings are unique. However, carpets, poufs, and bags are available in stock.
Is the presented image accurate?
Yes, the image is the same as what you have ordered.
What payment methods are accepted?
We accept payment via Paypal and credit cards.
What happens after placing an order?
Once the order is validated, we will quickly contact you to confirm its availability and delivery times. Together, we will determine the delivery schedule to the address you provided during the order.
How are the artworks packaged?
We take necessary measures to ensure that the artworks are well-packaged and protected. Paintings will be delivered in cylindrical tube packaging without frames. Carpets, poufs, and bags will be delivered in cardboard or plastic packaging.
What is the delivery time?
On average, we observe a delivery time of 3 to 4 weeks after the order is placed. Regardless, we will keep you informed of the status of your order via email, order tracking, or possibly SMS.
Who handles the delivery?
We ship our products via Moroccan Post Office parcel services.
If I order multiple products, will they be delivered together?
Yes, they will be delivered together. However, if you have a constraint and need the artworks to arrive at the same place at the same time, please let us know, and we will arrange the transportation accordingly.
What should I do if I change my mind or no longer like the artwork?
Unfortunately, we do not accept returns for art paintings as they are created by established artists.
For carpets, poufs, and bags, please refer to the page https://www.artistesmaroc.com/remboursements_retours/.
What should I do if the product arrives damaged or not as described?
We make every effort to prevent this from happening, but unfortunately, there may be exceptions.
In such cases, the customer must inform us immediately by email, specifying the nature of the defect, non-conformity, or damage observed and providing any relevant evidence to our email address firstname.lastname@example.org.
Contact us as soon as you notice the damage. Also, take photos to show us the current condition of the artwork.
After validating the return, please send back the artwork, and the return shipping costs will be at your expense.
How does the refund process work?
We will immediately notify you and arrange the return with a carrier. Once we confirm the safe receipt of the artwork, we can proceed with the refund.
In case of a return, you are responsible for the packaging of the artwork and the transportation costs.
Please refer to the page https://www.artistesmaroc.com/remboursements_retours/
Why buy from artistesmaroc.com?
A guarantee of quality
On a national scale, we are committed to enhancing Moroccan art and presenting works of artists in an environment that values them. We pride ourselves on selecting only established artists.
We accompany you throughout the entire process of purchasing your artworks. Just give us a call or contact us.
How are our prices determined?
Prices are determined based on:
- Dimensions: the larger the artwork, the higher the price.
- Artwork medium: canvas, cotton paper, etc.
Notification of orders
In case of ordering one of your artworks on the artistesmaroc.com website, you will be immediately notified by email specifying the title, price, and order processing status of the artwork.
What should I do in case of a delivery delay?
In case of a delivery delay, do not panic. artistesmaroc.com manages the situation with the carrier, and we will keep you informed about the final status of your order.
We will investigate the reasons for the delay and determine responsibilities to take effective measures.